Privacy Policy

Last Updated: 12/3/2025

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The Batter's Box, LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our athletes, parents, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our website www.thebattersboxllc.com or www.replay-store.com, or book our services.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you or your household.

A. Information You Provide to Us

• Contact Information: Name, email address, phone number, and mailing address of parents/guardians and adult athletes.

• Athlete Information: Name, age, date of birth, school, jersey number, and team affiliation of the athlete.

• Transaction Data: Credit card details, billing address, and payment history. Note: We do not store full credit card numbers on our local servers; payments are processed by secure third-party payment processors.

• Health and Liability Information: Medical conditions, emergency contact information, and liability waivers required to participate in physical activities.

B. Information Collected Automatically

• Security & Training Footage: We may use video cameras in our facility for security purposes and for training analysis (e.g., analyzing a swing or pitch).

• Website Usage Data: IP address, browser type, and operating system when you visit our website to book a lane or lesson.

2. How We Use Your Information

We use the collected information for the following business purposes:

• Service Fulfillment: To schedule batting cages, pitching lanes, and one-on-one instruction.

• Safety & Liability: To ensure waivers are signed and we have emergency contacts on file in case of injury.

• Communication: To send booking confirmations, weather-related closures, facility updates, or expiration notices for savings plans.

• Training Analysis: Video footage may be used by instructors to provide feedback to the athlete during lessons.

• Marketing (Optional): To send newsletters or promotions about upcoming camps and clinics (you may opt out of this at any time).

3. Children’s Privacy (COPPA Compliance)

Protecting the privacy of young athletes is our top priority.

• Collection: We do not knowingly collect personal information directly from children under the age of 13 without parental consent. All data regarding a minor (under 18) must be provided by a parent or legal guardian during the registration or waiver process.

• Parental Rights: Parents have the right to review the information we have collected about their child and request its deletion.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share information with:

• Service Providers: Third-party vendors who help us operate our business, such as:

  • Booking and Scheduling Software (e.g., WIX).

  • Payment Processors (e.g., WIX, PayPal, etc.).

  • Email Marketing Services (e.g., WIX).

• Legal Obligations: If required by law, subpoena, or to protect the safety of our visitors and staff.

5. Video and Photography Policy

• Security: Video surveillance is in operation for the security of our staff, visitors, and equipment.

• Marketing: We may occasionally take photos or videos of training sessions for social media or marketing. We will always obtain verbal or written permission before posting identifiable images of a minor.

6. Data Security

We implement reasonable security measures to maintain the safety of your personal information. However, no transmission of data over the internet or electronic storage is 100% secure. We encourage parents to keep their account passwords confidential.

7. Your Choices

You have the following rights regarding your data:

• Access and Correction: You may contact us to review or correct your contact information.

• Opt-Out: You may unsubscribe from our marketing emails by clicking the "Unsubscribe" link at the bottom of the email.

• Deletion: You may request that we delete your account information, subject to our need to retain waiver and liability records for legal purposes.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible.

9. Contact Us

If you have questions or comments about this policy, please contact us at:

The Batter's Box, LLC 429 Rollins Industrial Court, Ringgold, GA 30736  (423) 600-9060  info@thebattersboxllc.com